Returns & Exchanges
At Ello®, we want you to love your home essentials; if you are not completely satisfied, we offer a 30-day return window for most items in their original condition. Our goal is to ensure your living space feels perfect, one quality piece at a time.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all components and manuals are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your box over any existing labels.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing